Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Pantora website, applications, and services (collectively, the "Services"). These Terms form a legally binding agreement between you and Pantora ("Pantora," "we," "us," or "our").

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and Authority

You must be at least 18 years old to use the Services. If you use the Services on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of the Services

Pantora provides software tools and analytics designed to help businesses understand and improve their visibility, presence, and positioning in AI-driven search and answer engines ("AEO").

The Services may include:

• Visibility and performance analysis
• Sentiment and attribution insights
• Competitive comparisons
• AI-generated analysis and reporting
• Data ingestion, enrichment, and monitoring

The Services are provided for informational and strategic purposes only. Pantora does not guarantee rankings, leads, revenue, or specific business outcomes.

3. Account Registration and Security

You may be required to create an account to access certain features.

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your credentials
• Notify Pantora promptly of any unauthorized use

You are responsible for all activity that occurs under your account.

4. Subscriptions, Billing, and Payment

4.1 Subscription Plans

Pantora is offered on a subscription basis. Pricing, features, and usage limits are described at signup or within the Services and may change from time to time.

4.2 Billing Authorization

By subscribing, you authorize Pantora to charge your payment method on a recurring basis (monthly or annually, depending on your plan). Charges are billed in advance. Applicable taxes may be added where required by law.

4.3 Free Trials

If a free trial is offered, payment information may be required to start the trial. Unless canceled before the trial ends, your subscription will automatically convert to a paid plan.

4.4 Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUALLY, DEPENDING ON YOUR PLAN) UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. YOU WILL BE CHARGED THE THEN-CURRENT SUBSCRIPTION RATE UPON RENEWAL.

You may cancel your subscription at any time through your account dashboard or by contacting us at support@pantora.ai. Cancellation will take effect at the end of your current billing period. You will retain access to the Services until your current billing period ends.

5. Refund Policy

Pantora provides immediate access to proprietary software, AI-driven systems, analytics, and data processing upon subscription. As a result, usage, infrastructure, and compute costs are incurred as soon as access is granted.

Accordingly:

• Subscription fees are non-refundable
• Partial billing periods are not refunded
• Unused time is not refunded
• Downgrades do not result in credits or refunds

You may cancel your subscription at any time. Cancellation prevents future charges but does not affect the current billing period.

Nothing in this section limits Pantora's ability to issue refunds or credits at its sole discretion.

6. Billing Disputes and Chargebacks

To the fullest extent permitted by law:

• You agree to contact Pantora support and make a good-faith effort to resolve any billing issue before initiating a chargeback or payment dispute.
• Billing disputes must be submitted within 30 days of the charge appearing on your statement.
• Initiating a chargeback without first contacting support may result in account suspension or termination.
• Unauthorized or abusive chargebacks may be treated as a breach of these Terms.

7. Acceptable Use

You agree not to:

• Use the Services for unlawful, fraudulent, or misleading purposes
• Reverse engineer, copy, scrape, or resell the Services
• Interfere with the security or integrity of the platform
• Bypass usage limits or safeguards
• Use the Services to generate or distribute illegal, harmful, or deceptive content

Pantora may suspend or terminate accounts that violate these Terms.

8. User Content and Data

8.1 Your Content

You retain ownership of the data and content you submit to Pantora.

You grant Pantora a non-exclusive, worldwide, royalty-free license to process and use your content solely to:

• Provide and operate the Services
• Generate analytics, insights, and reports
• Improve platform functionality in aggregated or anonymized form

8.2 AI-Generated Output

AI-generated outputs are probabilistic and may contain inaccuracies. Outputs are provided "as is" and should not be relied upon as legal, financial, or professional advice. You are solely responsible for how you interpret and use AI-generated insights.

9. Third-Party Services

The Services may integrate with or link to third-party services. Pantora is not responsible for third-party availability, accuracy, or data practices. Your use of third-party services is governed by their respective terms.

10. Intellectual Property

All rights, title, and interest in the Services—including software, design, branding, and underlying technology—are owned by Pantora or its licensors.

You may not copy, modify, distribute, or use Pantora intellectual property without written permission.

11. Confidentiality

Non-public information disclosed by Pantora, including platform details, pricing, and technical information, is considered confidential and may not be disclosed without authorization.

12. Termination

You may cancel your account at any time through the platform.

Pantora may suspend or terminate access if:

• You violate these Terms
• Required payments are not made
• We are legally required to do so

Upon termination:

• Access ends immediately or at the end of the billing period
• No refunds are required

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

PANTORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF OUTPUTS.

Pantora does not guarantee uninterrupted service or specific outcomes.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Pantora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss.

Pantora's total liability shall not exceed the amount paid by you to Pantora in the 12 months preceding the claim.

15. Indemnification

You agree to indemnify and hold harmless Pantora from any claims, damages, losses, or expenses arising from:

• Your use of the Services
• Your content or data
• Your violation of these Terms or applicable law

16. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration, rather than in court, except that either party may seek injunctive or equitable relief to protect intellectual property or prevent misuse of the Services.

The arbitration shall be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and shall take place in Delaware, unless otherwise agreed.

Each party waives the right to a jury trial.

16.1 Small Claims Court Exception

Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies for small claims court jurisdiction in your state or county of residence (or, if a business, your principal place of business).

16.2 Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, you must send written notice of your decision to legal@pantora.ai within 30 days of first accepting these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you and Pantora may pursue claims against each other in court, subject to the governing law and venue provisions in these Terms. Opting out of arbitration will not affect any other provisions of these Terms.

17. Class Action Waiver

You agree that any dispute shall be brought solely in your individual capacity, and not as a plaintiff or class member in any class, collective, or representative action.

The arbitrator may not consolidate claims or preside over any class or representative proceeding.

This provision survives termination of your account.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

19. Changes to These Terms

Pantora may update these Terms from time to time. Updates will be posted with a revised "Last Updated" date. For material changes, we will provide notice via email or through the Services at least 30 days before the changes take effect. Continued use of the Services after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services before the changes take effect.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Pantora regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter hereof.

22. Assignment

You may not assign or transfer these Terms or your rights or obligations hereunder, in whole or in part, without Pantora's prior written consent. Pantora may assign or transfer these Terms, in whole or in part, without restriction. Any attempted assignment in violation of this section shall be null and void. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

23. Force Majeure

Pantora shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics or pandemics, labor disputes, telecommunications failures, internet outages, or failures of third-party service providers. In the event of such delay, Pantora's time for performance shall be extended for a period equal to the duration of the delay.

24. Notices

Pantora will provide notices to you via the email address associated with your account or through the Services (such as in-app notifications or dashboard messages). You are responsible for keeping your contact information current.

Any notices you are required to give to Pantora under these Terms shall be sent to:

Notices are deemed received when delivered by email if sent during normal business hours, or on the next business day if sent outside normal business hours.

25. Contact Information

If you have questions about these Terms, please contact us at: